We aim to ship orders received by 12:00 on the same day.

Please note we’re only open Monday – Friday, orders placed on weekends will be processed on the following Monday.

We ship orders using the following services:

• Royal Mail Tracked 24/48 – Royal Mail provides a fully tracked service with an attempted delivery either the next day (24) or the day after that (48).
  • Tracked 24 will also attempt Sunday deliveries!
• DHL Next Day – Some parcels will be sent via DHL Next Day (Usually 4kg+)
• The service chosen does not affect despatch timing, despatch is based on stock/roasting and booked collections.

We do not ship outside of the United Kingdom.

Any questions about shipping or anything else please contact us.

Equipment & Merchandise

We accept returns of equipment or merchandise within 14 days of purchase. Items must be unused and returned in their original packaging.

Non-faulty returns are made at your own cost. Please post the item back to us and keep proof of postage. Once we’ve received and checked the item, we’ll process your refund.

If an item arrives faulty or damaged, we’ll arrange collection using our own courier at no cost to you. Please contact us first so we can arrange this.

Please include your order number and the email address used for your order with any return.

Send returns to:
Heart & Graft Coffee
21 North Street
Manchester
M8 8RE

Coffee

Coffee is a fresh, consumable product that we roast to order. Once an order has been placed and shipped we can’t add the coffee back to stock, so refunds on dispatched coffee orders aren’t standard practice.

The same applies to subscription orders. We’ll only replace or refund coffee if it arrives faulty or damaged. If you believe your coffee is faulty, please contact us and we’ll work with you to resolve it.

Subscriptions

You can pause, skip, or cancel your subscription at any time from your My Account page, or by contacting us and we’ll sort it out for you.